Shipping policy

This and That Co currently ships within South Africa. Some products are fulfilled by third-party supplier warehouses, including Dropshipman partners, and may be shipped separately.

Orders require processing before dispatch. Processing and delivery times vary depending on the product, supplier warehouse, destination, courier availability, customs, public holidays, and other circumstances outside our control. Any delivery estimate provided is an estimate and not a guaranteed delivery date.

When tracking is available, you’ll receive tracking details after dispatch. Tracking information can take a few business days to update.

If an order contains multiple products, the items may arrive in separate packages and on different dates. You won’t be charged additional shipping because an order is split into multiple shipments.

Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address is incorrect, incomplete, or unattended, additional delivery costs may apply.

If tracking shows that a parcel has been delivered but you haven’t received it, first check with household members, neighbours, your building reception, and the courier. Then contact us at ccaarriinnaa76@gmail.com so we can assist with an investigation. Courier and supplier investigations can take time and don’t automatically guarantee a replacement or refund.

Unexpected supplier, courier, customs, severe weather, or operational delays can occur. We’ll provide available updates, but we aren’t responsible for delays outside our reasonable control.